Track your parcel
How to track your parcel?
Enter your tracking number (found in your confirmation email or in your account) to track your delivery status in real time.
For any questions about your delivery, please contact us.
Understanding delivery statuses
Shipped
Your parcel has been picked up and is being prepared for shipment.
In transit
Your parcel is on its way to its final delivery point.
Available at relay point
Your parcel has arrived at the relay point and is ready for collection.
Delivered
Your parcel has been handed to the recipient.
Anomaly
A problem occurred during the delivery of your parcel. Please contact our customer service.
Returned
Your parcel has been returned to the sender.
Frequently asked questions about delivery
Your parcel will remain available at the relay point for 14 calendar days. After this period, it will be automatically returned to our warehouse.
If you cannot collect your parcel within 14 days, please contact us as soon as possible so we can find a solution for your situation.
To collect your parcel, you must present a valid ID (national ID card, passport, driving licence). If someone else is collecting the parcel, they must also present your ID or a power of attorney.
Once your parcel is in transit, it is no longer possible to change the relay point. However, if your parcel has not yet been shipped, please contact us quickly so we can process your request.
If you notice that your parcel is damaged upon receipt, report it immediately to the relay point staff and contact our customer service within 48 hours with photos of the parcel and the damaged items.